Help & Support

Frequently Asked Questions

We’re here to help.

For MANRAGS enquiries see below, for CIRCULAR related enquires, see here.

MANRAGS — GENERAL FAQ’S

How Do I Choose My Size?

Our socks are OSFM (one size fits most) but people tend to find they’re the best fit for US size 7 – 13 or European size 39 – 46. Our underwear comes in S, M, L, XL and XXL. You choose your size during the subscription process or check out the size chart here.

When Do I Receive My MANRAGS?

Your first pair of MANRAGS will be dispatched within 24 hours of joining the club. Then your subscription will renew every month on the date you originally joined!

Can I Cancel My Subscription?

You can cancel at any time, although we don’t think you’ll want to.

Can I Change My Subscription?

Yes, you can change your subscription at any time. Simply login to your account online or email us and we’ll amend it on your behalf.

Can I Refer-A-Friend For Freebies?

You certainly can! Once you complete your purchase you’ll be able to refer a friend via email, Facebook or Twitter from the order confirmation screen. You can also refer a friend at any time directly from your account.

They will receive a $10 discount for joining the club with your unique offer code and you will receive $10 for anyone who successfully joins!

What is Your Billing Currency?

Prices will be displayed in your local currency when shopping with location settings active. Otherwise, default pricing will be displayed as Australian Dollars (AUD). At any time you can change your billing currency in the top right hand corner of the website to —


AUD

USD

GBP

EUR

CAD

What are MANRAGS Socks Made Of?

We use premium cotton to make your MANRAGS, which is then spun and woven using 200 needles into the most comfortable socks you’ve ever worn. We also include a blend of poly and elastane in your socks so that they have stretch and hold their shape. After all, if they were only made from cotton they wouldn’t stay up! Plus — this composition means your MANRAGS won’t wrinkle, shrink or fade.

Can I Choose My Design/Pattern?

Unfortunately not, but leave it up to our experts who promise to always choose a design that you’ll love (and if you don’t… we’ll exchange no questions asked!)

Do You Ship Internationally?

Yes, we ship worldwide with DHL. MANRAGS products are dispatched from Australia and can take up to 20 business days after dispatch to arrive overseas.

How Much Is Shipping?

We offer FREE worldwide shipping.

How Am I Billed For My Subscription?

For month-to-month subscriptions, your nominated payment method will be billed each month on the date you signed up. For example, if you subscribe on the 5th of the month then your subscription will renew on the 5th of each month going forward!

Prepaid subscriptions are billed when you Checkout and do not renew once the subscription period ends.

What Is the Refund and Exchange Policy?

We offer a full refund or exchange, if required. Please email theman@manrags.com.au.

How Much Does It Cost?

Depending on your desired frequency, our subscriptions cost between AUD $14 – $40.

I've Lost a Sock, What Do I Do?

We keep extras of each design in case the ‘Washing Machine Monster’ steals one of your MANRAGS. Email us at theman@manrags.com.au and we’ll send you a replacement.

Can I use Afterpay to pay for a subscription?

Unfortunately not. Afterpay is only available to use on products purchased in our shop here.

MANRAGS — SOCK RECYCLING FAQ’S

What is the Circular Economy?

The circular economy is an alternative to the traditional linear model, where the goal is to keep resources in use for as long as possible, extract the maximum value from them whilst in use, then recover and regenerate products and materials at the end of each service life. In other words, a circular economy seeks to eliminate waste and to keep resources in a continually flowing loop.

What is a Circular Subscription?

A Circular Subscription allows you to take responsibility for the entire life-cycle of your product. When you subscribe for MANRAGS you’ll now have the opportunity to send us your old pairs of socks at any time and we’ll recycle or repurpose them (instead of discarding them and contributing to landfill).

How Does it Work?

As a subscriber you are able to request a home compostable return satchel at any time. This can then be filled with old pairs of MANRAGS and sent back to us. It costs $0, saves your socks from landfill and clears room in your top drawer for more outstanding pairs!

How Many Pairs Can I Send Back?

Our home compostable return satchels can fit up to 500g — which is roughly equivalent to 10 adult pairs of socks (or 20 odd socks).

Do I have to Have and Active Subscription to Purchase a Return Satchel?

No — our return satchels are available for anyone in Australia to purchase! Grab yours today.

Can i fill my return satchel with any brand of old socks or do they have to be MANRAGS Socks?

When you purchase a return satchel, you can fill it with ANY brand of old socks. Just make sure you don’t go over the 500g weight limit and please ensure your socks are washed prior to sending them to us! We cannot accept unclean socks for recycling!

Do I Earn Store Credit for Purchasing a Return Satchel?

New customers will earn a $20 store credit for their first return. All subsequent returns will not qualify for credit — but don’t panic, we’ll still repurpose or recycle your old pairs if you send back more than one satchel.

Can I Purchase A Return Satchel If I Cancelled or Paused my Subscription Previously?

Yes — and you can fill it with ANY brand socks to return to us (it doesn’t have to be old pairs of MANRAGS). We’ll issue you with a $20 store credit for your first return.

Where Can I Drop off my Return Satchel?

You can drop off your return satchel/s at any red Australia Post box or over the counter at any Australia Post outlet.

Can I Buy More Than 1 Return Satchel?

There is a limit of 3 satchels per transaction.

Do I Need to Print off a Label for my Return Satchel?

Nope! We’ll send your satchel to you with a printed label already stuck on. All you need to do is fill it up and drop it off (and make sure the label remains visible…)

Can I get a Return Satchel If I'm already an Subscriber?

As an active subscriber, you are able to request as many satchels as you need to return your old MANRAGS socks at no added cost! Simply email our team at theman@manrags.com.au and we’ll send one off in your next renewal.

If you’d like to clear your top drawer to return other branded socks, please purchase a satchel for $15 here.

When Do I Get My Return Satchel If I'm an Active Subscriber?

You can request a return satchel at any time throughout your subscription term and we’ll send one along with your next renewal.

How Do I Request a Return Satchel?

Send an email to our team at theman@manrags.com.au and we’ll organise for one to be included with your next renewal!

What If I Don't Receive my Delivery?

Please send our team an email at theman@manrags.com.au and we’ll get back to you with a resolution.

I've Purchased a Return Satchel. When Will the Credit be Applied to My Account?

If you purchased a satchel for $15 then you’ll receive your $20 store credit within 1 business day of finalising your purchase and it will be sent to the email used to Checkout.

How Can I Use my Store Credit?

Simply copy and paste your unique credit into the coupon field in the Checkout and you will receive $20 off your order total! Credit does not apply to additional sock recycling satchels, clothing recycling collections or limited edition products.

How Long is My Store Credit Valid For?

Your MANRAGS store credit is valid for 30 days from issue date.

Do I Need to Wash my Socks Before Sending Them?

Yes please! Our team cannot accept unwashed socks as it risks contaminating all other pairs being prepared for up-cycling and recycling. Please wash your socks before sending them to us!

MANRAGS — CLOTHING RECYCLING FAQ’S

What items do you accept for reuse and recycling?

We can accept all of your old, worn or damaged clothing items — think jeans, t-shirts, socks and pairs of shoes! We can even accept old sheets, towels, fabric off-cuts and textiles!
The only requirement is that items are clean, so we recommend popping everything through a quick wash before packaging it for collection.

Why does it cost $25?

Freight/Pick Up

$22.03 (avg in Australia)

+

Recycling

$2 per kg (=$20)

=

Total:

$42.02 for one box.
(+ other expenses including storing, sorting, separating and distributing fit-for-wear items to charities and recycling the remaining items!)

Are there any items I CAN'T send?

We cannot accept unwashed items for reuse or recycling, so please ensure all items are clean and dried before sending! Shoes must be in pairs — please don’t send single shoes.
We also cannot accept bras and underwear at the moment, so please don’t send them.

How many items can I send?

When you book your collection you are provided an allowance of up to 10kg. Your items must be packaged into a box or satchel sized no larger than carry-on luggage — 56cm x 36cm x 23cm.

How do I work out what 10kg is?

If you don’t have scales then we encourage you to do your best approximate guess when packing items! And if it helps — we’ve worked out that 10kg is equal to 65 t-shirts 👚👕

How should I package my items?

Your items can be packaged into anything. Think inside the box — a wine box, food delivery box or grocery box would work! You can also put your items into a securely sealed and durable bag, package or satchel.

Ensure it weighs approx. 10kg and is approx. the size of carry-on luggage (56cm x 36cm x 23cm).

Please note: Couriers cannot collect items that are unsealed or open. You will need to ensure that your box, bag or package is secure and completely sealed so that it can be transported safely and easily.

Do I need a printer to participate?

Yes — you will need access to a printer so that you can print off the label we email you to stick to your box or package!

If you do not have a printer at home then you can print from an Offiiceworks. Find your local Officeworks here.

Do you collect from all areas in Australia?

We sure do! Our team of couriers are at the ready — including our own couriers along with our partners Sendle (Australia’s first 100% carbon neutral delivery service), Australia Post and Pack & Send!

How do I score my $25 credit?

You’ll receive this via email after you register your collection, and you can spend it on any MANRAGS product*.

 

*Excluding sock recycling satchels. Cannot be used in conjunction with any other discount or offer. This credit will only be applied to your first collection.