Help & Support
Frequently Asked Questions
We’re here to help.
We’re here to help.
Our socks are OSFM (one size fits most) but people tend to find they’re the best fit for US size 7 – 13 or European size 39 – 46. Our underwear comes in S, M, L, XL and XXL. You choose your size during the subscription process or check out the size chart here.
Your first pair of MANRAGS will be dispatched within 24 hours of joining the club. Then your subscription will renew every month on the date you originally joined!
You can cancel at any time, although we don’t think you’ll want to.
Yes, you can change your subscription at any time. Simply login to your account online or email us and we’ll amend it on your behalf.
You certainly can! Once you complete your purchase you’ll be able to refer a friend via email, Facebook or Twitter from the order confirmation screen. You can also refer a friend at any time directly from your account.
They will receive a $10 discount for joining the club with your unique offer code and you will receive $10 for anyone who successfully joins!
Prices will be displayed in your local currency when shopping with location settings active. Otherwise, default pricing will be displayed as Australian Dollars (AUD). At any time you can change your billing currency in the top right hand corner of the website to —
We use premium cotton to make your MANRAGS, which is then spun and woven using 200 needles into the most comfortable socks you’ve ever worn. We also include a blend of poly and elastane in your socks so that they have stretch and hold their shape. After all, if they were only made from cotton they wouldn’t stay up! Plus — this composition means your MANRAGS won’t wrinkle, shrink or fade.
Unfortunately not, but leave it up to our experts who promise to always choose a design that you’ll love (and if you don’t… we’ll exchange no questions asked!)
Yes, we ship worldwide with DHL. MANRAGS products are dispatched from Australia and can take up to 20 business days after dispatch to arrive overseas.
We offer FREE worldwide shipping.
For month-to-month subscriptions, your nominated payment method will be billed each month on the date you signed up. For example, if you subscribe on the 5th of the month then your subscription will renew on the 5th of each month going forward!
Prepaid subscriptions are billed when you Checkout and do not renew once the subscription period ends.
Depending on your desired frequency, our subscriptions cost between AUD $14 – $40.
The circular economy is an alternative to the traditional linear model, where the goal is to keep resources in use for as long as possible, extract the maximum value from them whilst in use, then recover and regenerate products and materials at the end of each service life. In other words, a circular economy seeks to eliminate waste and to keep resources in a continually flowing loop.
A Circular Subscription allows you to take responsibility for the entire life-cycle of your product. When you subscribe for MANRAGS you’ll now have the opportunity to send us your old pairs of socks at any time and we’ll recycle or repurpose them (instead of discarding them and contributing to landfill).
As a subscriber you are able to request a home compostable return satchel at any time. This can then be filled with old pairs of MANRAGS and sent back to us. It costs $0, saves your socks from landfill and clears room in your top drawer for more outstanding pairs!
Our home compostable return satchels can fit up to 500g — which is roughly equivalent to 10 adult pairs of socks (or 20 odd socks).
When you purchase a return satchel, you can fill it with ANY brand of old socks. Just make sure you don’t go over the 500g weight limit and please ensure your socks are washed prior to sending them to us! We cannot accept unclean socks for recycling!
New customers will earn a $20 store credit for their first return. All subsequent returns will not qualify for credit — but don’t panic, we’ll still repurpose or recycle your old pairs if you send back more than one satchel.
Yes — and you can fill it with ANY brand socks to return to us (it doesn’t have to be old pairs of MANRAGS). We’ll issue you with a $20 store credit for your first return.
You can drop off your return satchel/s at any red Australia Post box or over the counter at any Australia Post outlet.
There is a limit of 3 satchels per transaction.
Nope! We’ll send your satchel to you with a printed label already stuck on. All you need to do is fill it up and drop it off (and make sure the label remains visible…)
As an active subscriber, you are able to request as many satchels as you need to return your old MANRAGS socks at no added cost! Simply email our team at firstname.lastname@example.org and we’ll send one off in your next renewal.
If you’d like to clear your top drawer to return other branded socks, please purchase a satchel for $15 here.
You can request a return satchel at any time throughout your subscription term and we’ll send one along with your next renewal.
If you purchased a satchel for $15 then you’ll receive your $20 store credit within 1 business day of finalising your purchase and it will be sent to the email used to Checkout.
Simply copy and paste your unique credit into the coupon field in the Checkout and you will receive $20 off your order total! Credit does not apply to additional sock recycling satchels, clothing recycling collections or limited edition products.
Your MANRAGS store credit is valid for 30 days from issue date.
Yes please! Our team cannot accept unwashed socks as it risks contaminating all other pairs being prepared for up-cycling and recycling. Please wash your socks before sending them to us!
We can accept all of your old, worn or damaged clothing items — think jeans, t-shirts, socks and pairs of shoes! We can even accept old sheets, towels, fabric off-cuts and textiles!
The only requirement is that items are clean, so we recommend popping everything through a quick wash before packaging it for collection.
We cannot accept unwashed items for reuse or recycling, so please ensure all items are clean and dried before sending! Shoes must be in pairs — please don’t send single shoes.
We also cannot accept bras and underwear at the moment, so please don’t send them.
When you book your collection you are provided an allowance of up to 10kg. Your items must be packaged into a box or satchel sized no larger than carry-on luggage — 56cm x 36cm x 23cm.
If you don’t have scales then we encourage you to do your best approximate guess when packing items! And if it helps — we’ve worked out that 10kg is equal to 65 t-shirts 👚👕
Your items can be packaged into anything. Think inside the box — a wine box, food delivery box or grocery box would work! You can also put your items into a securely sealed and durable bag, package or satchel.
Ensure it weighs approx. 10kg and is approx. the size of carry-on luggage (56cm x 36cm x 23cm).
Please note: Couriers cannot collect items that are unsealed or open. You will need to ensure that your box, bag or package is secure and completely sealed so that it can be transported safely and easily.
Yes — you will need access to a printer so that you can print off the label we email you to stick to your box or package!
If you do not have a printer at home then you can print from an Offiiceworks. Find your local Officeworks here.
We sure do! Our team of couriers are at the ready — including our own couriers along with our partners Sendle (Australia’s first 100% carbon neutral delivery service), Australia Post and Pack & Send!
You’ll receive this via email after you register your collection, and you can spend it on any MANRAGS product*.